About The Owner

 Twila Provencher was born in Montreal, spent some of her youth in Toronto, and now has lived in British Columbia for a number of years. She was raised in a large family where all five children were home schooled. Family has always meant the world to her. At the age of fifteen, Twila was accepted into the Culinary Arts program at Camosun College. After completing it she worked in this field for ten years passionately seeking out inspiring menus and excellence in service in many restaurants and pastry shops across Canada. 

In 2015 she felt a strong desire to make a difference and get involved in the community. This led her to begin volunteering. In one of her placements she planned activities and supported adults living with disabilities. Twila has since graduated from the Health Care Assistant program with honours and has delved into her current career working with individuals requiring assistance. Twila opened Step Above Home Care in 2017. She is driven by a vision to build an inclusive community and to create meaningful relationships with her clients. Step Above Home Care is about making a difference in peoples lives through companionship, quality care, nutritionally balanced meals, art, music, and exercise. 

Home Care Services


  At Step Above Home Care we: - provide temporary or longterm support for individuals in transition who require varying levels of care, i.e: following an illness, after a discharge from the hospital - help to acclimatize individuals to their new environment 

Personal Care

 At Step Above Home Care we: - provide assistance in all areas of personal care, i.e. showering, dressing, eating, transfers and lifts. - treat individuals with dignity and respect - are passionate about promoting independence - create a safe and secure environment 

Meals and Nutrition

 At Step Above Home Care we: - encourage healthy lifestyles to promote health and healing - prepare meals to implement varying diet and nutrition requirements - prepare meals from different cultures - assist with groceries and meal planning 


 At Step Above Home Care we: -transport clients to and from appointments - accompany individuals to shop for groceries or other personal items - drive clients to visit friends and family - support our clients in any other activity that will add fulfillment or joy in their day to day life 

Respite Care

 At Step Above Home care we come into the client's home to provide relief for caregivers which: - offers more time in your schedule for personal needs - allows quality time with your loved one with the comfort of knowing their care priorities have been met - prevents you from becoming exhausted and overwhelmed


 At Step Above Home Care we: - plan activities in accordance to the individual's interests and abilities - value developing meaningful relationships with our clients - are happy to do art, music, exercise programs, reading aloud, walks, or simply enjoying quiet conversation 

Contact Us

Step Above Home Care


(778) 533-2153